PSC Response Time Compliance |
Fire |
Ambulance | ||
Oct-Dec `00 |
Jan-Mar `01 |
Oct-Dec `00 |
Jan-Mar `01 | |
Dispatch all high priority calls for service to fire suppression or medical response within 60 seconds from the time a call was received, 90% of the time |
95% |
94% |
94% |
93% |
Provider Response Times |
Fire Service |
Ambulance | ||
Oct-Dec `00 |
Jan-Mar `01 |
Oct-Dec `00 |
Jan-Mar `01 | |
Overall Percentage of time that contractual response times were met |
98% |
97.9% |
94% |
93.8% |
Number of High Priority Calls for Service |
9962 |
9974 |
6844 |
7044 |
*Includes both fire suppression and paramedic first response. The contract mandates that monthly response time compliance of at least 90% in each of the five zones be maintained. |
Listed below are the response times for paramedic first response and ambulance response for medical calls in the five separate response time compliance zones for the period of January 2000 through March 2001. Most specifically for the reporting period of October 1, 2000 through December 31, 2000, and January 1, 2001 through March 31, 2001. |
Ambulance Response Times |
Jan-March 2000 |
April-June 2000 |
July-September 2000 |
October -December 2000 |
January - March 2001 |
Zone 1: Pacifica north, Pacifica south to Devil's Slide, Brisbane, Daly City, San Bruno, Colma |
91.9% |
94.3% |
93.5% |
93.4% |
93.1% |
Zone 2: San Francisco International Airport, Burlingame, Millbrae, Hillsborough, San Mateo, Foster City San Mateo Bridge |
92.1% |
93.4% |
92.3% |
92.8% |
92% |
Zone 3: Belmont, San Carlos, Redwood Shores, Redwood City |
94.3% |
95.8% |
95% |
95.9% |
95% |
Zone 4: Atherton, Menlo Park, East Palo Alto Dumbarton Bridge, Woodside, Portola Valley, Los Trancos (southern border is San Cruz, Santa Clara line) |
92.3% |
93.7% |
93.5% |
93.4% |
92.1% |
Zone 5: Coastside. Includes south of Zone 1 and west of HW 280 down to Woodside (southern border is Santa Cruz County line) |
94.9% |
93.9% |
94% |
94.9% |
96.6% |
Totals |
93.1% |
94.2% |
93.6% |
94.1% |
93.8% |
Fire First Response |
Jan-March 2000 |
April-June 2000 |
July-September 2000 |
October -December 2000 |
January - March 2001 |
Zone 1: Pacifica north, Pacifica south to Devil's Slide, Brisbane, Daly City, San Bruno, Colma |
97.4% |
97.8% |
96.4% |
98% |
97.5% |
Zone 2: San Francisco International Airport, Burlingame, Millbrae, Hillsborough, San Mateo, Foster City San Mateo Bridge |
98.2% |
98.5% |
98.7% |
98.3% |
98% |
Zone 3: Belmont, San Carlos, Redwood Shores, Redwood City |
94.3% |
95.8% |
95% |
95.9% |
95% |
Zone 4: Atherton, Menlo Park, East Palo Alto Dumbarton Bridge, Woodside, Portola Valley, Los Trancos (southern border is San Cruz, Santa Clara line) |
97.1% |
96.2% |
97.2% |
96.5% |
96.9% |
Zone 5: Coastside. Includes south of Zone 1 and west of HW 280 down to Woodside (southern border is Santa Cruz County line) |
98.8% |
98.3% |
98.6% |
98.9% |
98.5% |
Totals |
98.0% |
97.8% |
97.8% |
98.1% |
97.9% |