COUNTY OF SAN MATEO

Inter-Departmental Correspondence

County Manager's Office

DATE:

March 27, 2002

BOARD MEETING DATE:

April 2, 2002

TO:

Honorable Board of Supervisors

FROM:

John L. Maltbie, County Manager

SUBJECT:

FY 2001-02 Mid-Year Performance Measures Report

Recommendation

Accept the FY 2001-02 Mid-Year Report on the performance of County departments for the period of July 1, 2001 through December 31, 2001.

Background and Discussion

The FY 2001-02 Mid-Year Report reflects the performance of County departments for the period of July 1 through December 31, 2001. Performance measurement in San Mateo County is a continuous and evolving process. A number of new performance measures developed by County programs as part of the Outcome-Based Management process and approved by the Board as part of the budget have been added to this report. The report is organized as follows:

Highlighted performance measures, including graphs and brief analysis of trends, in the following areas:

I. Diversity and Civic Engagement

·

Percent of minorities in the County workforce as compared to the percent of minorities in the community workforce (Employee and Public Services)

·

Percent of eligible voters registered - All San Mateo County vs. North Fair Oaks (Elections)

II. Childhood Health and Safety

·

Percent of low-income children up to date on immunizations at age two (Public Health)

·

Percent of infants (0-12 months) served by Family Health Services who are breastfed (Public Health)

·

Percent of children served who are not subjected to repeat incidents of abuse and neglect - one year (Human Services Agency)

·

Percent of cases with orders for current child support where current child support is being collected (Family Support)

·

Number of children served by Raising-A-Reader early literacy book bag program (Library)

·

Percent of children with orders for medical insurance for which the non-custodial parent is providing medical insurance (Family Support)

·

Percent of Juvenile Intensive Services participants not committing a new violation (Probation)

·

Percent of youth re-offending within 12 months after completing Juvenile Diversion Program (Sheriff)

·

Percent of Youth Mental Health clients showing improved or maintaining their level of functioning as measured by a standardized outcome instrument (Mental Health)

III. Public Health/Adult Health

·

Percent of unscheduled returns to Emergency Department within 72 hours (Hospital and Clinics)

·

Percent of foodborne illness reports responded to within 24 hours (Environmental Health)

·

Percent of patients seen by provider at County Health Clinics within 30 minutes of their scheduled appointment time (Hospital and Clinics)

·

Percent of emergency ambulance calls and first responder calls meeting response time standards (Emergency Medical Services)

·

Percent of Adult Mental Health clients showing improved or maintaining their level of functioning as measured by a standardized outcome instrument (Mental Health)

·

Reported cases of Tuberculosis, Sexually Transmitted Diseases (STDs) and AIDS (Public Health)

IV. Public Safety

·

Crime clearance rates for reported crimes (Sheriff)

·

Total assaults against staff/inmate escapes at Maguire Jail Facility (Sheriff)

·

Percent of fire and emergency medical services calls responded to within established time criteria (CA Dept of Forestry)

·

Percent of high priority police, fire and medical calls dispatched within established timeframes (Employee and Public Services)

·

Percent of domestic violence court probationers receiving positive post-treatment prognosis by treatment providers (Probation)

·

Percent of Alternative Services Program graduates who complete probation without committing new law violations (Probation)

·

Number of pedestrian and bicyclist accidents (Public Works)

V. Housing and Transportation

·

Number of affordable housing units developed and occupied (Human Services Agency)

·

Number of County employees participating in the Commute Alternatives Program (Public Works)

VI. Environmental Access and Preservation

·

Gallons of household hazardous waste diverted from illegal landfill disposal (Environmental Health)

·

Percent of agricultural and pest control businesses in compliance with pesticide regulatory requirements (Agricultural Commissioner/Sealer)

·

Percent change in number of visitors using park facilities from FY95-96 levels (Parks and Recreation)

VII. Self-Sufficiency/Training and Learning Opportunities

·

Quarterly earnings for HSA customers at hire, 6 months and 1 year (Human Services Agency)

·

Percent of CalWORKS and General Assistance participants leaving cash aid with employment (Human Services Agency)

·

Number of enrolled participants in PeninsulaWorks intensive and training services (Human Services Agency)

·

Number of visits to branch libraries per resident in the Library's service area (Library)

·

Percent of severely impaired client population who are maintained in an independent setting through case management (Aging and Adult Services)

·

Percent of consumers defined as being at high risk of institutionalization who are maintained in an independent setting with Public Authority assistance (In-Home Supportive Services)

Comprehensive reports on all performance measures: The existing County performance measures database has been improved to allow departments to enter their own data and generate their own reports. The database includes all measures and related historical and periodic data. This allows for better tracking and retention of performance information. Reports from the database, which show all measures with multiple years of historical data (where available), current year actual and adopted/target data and performance targets adopted as part of the current year budget, have been included. It is important to note that a number of newer measures do not have historical data, or that baseline data is currently being collected prior to setting performance targets.

Vision Alignment

Preparation of this report and performance monitoring in general primarily contribute to the commitment of Responsive, Effective and Collaborative Government and Goal 21: County employees understand, support and integrate the County vision and goals into their delivery of services.

Performance information contained in this report is provided to assist the Board, County departments and other interested parties in making decisions to improve future program performance. As the County implements Outcome-Based Management to align program priorities with the Visioning commitments and goals, more outcome and service quality measures will be developed and monitored so that decisions can be made regarding the allocation of resources towards those services that primarily contribute to achieving the goals identified during the Visioning process.