COUNTY OF SAN MATEO

County Manager's Office

PREPARATION DATE:

September 30, 2003

BOARD MEETING DATE:

October 7, 2003

TO:

Honorable Board of Supervisors

FROM:

John L. Maltbie, County Manager

SUBJECT:

FY 2002-03 Year-End County Performance Report

Background and Discussion

County implementation of Outcome-Based Management (OBM) began in December 1999 as a result of the Shared Vision 2010 community process. Since that time, all County programs and services are required to submit program plans and budgets that contribute to the Shared Vision 2010 commitments and goals identified by San Mateo County residents. A key component of OBM is performance measurement. The monitoring of progress over time emphasizes outcomes that answer the question "Is anyone better off?" Outcomes are specifically tied to program purpose and focus on the value and benefits for clients and customers. Outcomes must align with the County's commitments and goals. Each program has a set of measures:

· What/How Much We Do (Workload)

· How Well We Do It (Quality)

· Is Anyone Better Off (Outcomes)

There are over 1,200 published performance measures for programs and services in the County budget. Departments also track other measures that are reported internally or to other agencies that require the information. This report provides information on Program Headline Measures, the most meaningful of all performance measures. The report also contains a summary of performance for both Quality (How Well) and Outcomes (Is Anyone Better Off) measures at the agency/department level, and a summary of overall customer satisfaction ratings for those departments that use the San Mateo County Cares! Survey.

Development of program performance measures has stabilized since the beginning of OBM. Current priorities include improved data collection and performance data reliability, increased benchmarking as well as improved performance reporting. A Countywide training effort has been initiated by the OBM Program/Fiscal Subcommittee to provide new managers and supervisors with an overview of OBM, performance measurement and use of performance data to manage resources. The Human Services Agency currently conducts internal training for staff and managers on using data from HSA's data warehouse to manage programs. The Medical Center and Health Services are also planning and developing data warehouses for performance reporting and decision-making purposes.

Vision Alignment and Fiscal Impact

This Year-End Performance Report provides information on the performance of all County programs and services, and therefore contributes to all Shared Vision 2010 commitments and goals. There is no fiscal impact related to acceptance of this report.