RFP Matrix1. General Description of RFP The purpose of this Request for Proposal was to: (a) seek information about industry trends and specific company capabilities regarding IVR, ACD and CTI; (b) select one provider; and (c) negotiate a contract covering the implementation period. 2. List key evaluation criteria Compatibility with current infrastructure, Performance and Scalability, Open Source Solution, Speech and Language Requirements, Cost and Customer Support, Financial stability. 3. Where advertised Independent Newspaper (Redwood City Tribune) 4. In addition to any advertisement, list others to whom RFP was sent Used Gartner Magic Quadrant to distribute to most- capable candidates. 5. Total number sent to prospective proposers 16 6. Number of proposals received 4 7. Who evaluated the proposals Kathleen Foster, Penni Pavis, Gretchen Nicolas, Brandon Lau, John Jones 8. In alphabetical order, names of proposers (or finalists, if applicable) and location Epos/KRP Communications NextiraOne SBC/Nortel Syntellect |