The objective of this program is to implement as a pilot project the PCDC redesign
model in California, in order to reduce to one hour the cycle time of the patient visit at four specific SMMC clinics. This project is partially funded by a grant from California HealthCare Foundation, coupled with funding from the HRSA Healthy Communities Access Program (HCAP)
Project activities include:
1) Assignment by PCDC of a coach to oversee program implementation and
provide technical assistance.
2) Involvement of senior SMMC leadership in the process of change
3) Selection of a small, self-directed and cross-function Redesign Team at
each site
4) Three 1 to 1½ day Learning Sessions, interspersed with regular Team
meetings
5) Team development and pilot testing of patient flow models
6) Baseline cycle time studies and outcome evaluations using PCDC tools and
technical assistance for analysis and interpretation of information
With the expertise and collaboration of PCDC, we will be able to redesign our patient visit to reduce the time patients need to spend in our clinics and make their healthcare experience less frustrating and more convenient
Outcome Objectives
The following outcome objectives related to this project will be measured in 2004-2005, in accordance with the work plan included in the letter of agreement:
Performance Measures
2003-2004 Outcomes
2004-2005 Objectives
Leadership Conference Calls completed
NA
100%
Three Learning Sessions completed
NA
100%
Coach Assigned and Tools distributed
NA
100%
Reasonable solutions developed by end of period
NA
100%
|