RESOLUTION NO. _____________

BOARD OF SUPERVISORS, COUNTY OF SAN MATEO, STATE OF CALIFORNIA

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RESOLUTION AUTHORIZING THE EXECUTION OF A FIRST AMENDMENT TO THE AGREEMENT WITH SYNTELLECT, INC.

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RESOLVED, by the Board of Supervisors of the County of San Mateo, State of California, that

WHEREAS, on January 7, 2004 an Agreement was approved by the Board of Supervisors in the amount of $211,000, for the term of January 6, 2004 to April 6, 2005, to provide for implementation of an Interactive Voice Response (IVR) System to be used with Meridian PBX, Automated Call Distributing (ACD), a Meridian Symposium Server and Computer Telephony Integration (CTI) technologies necessary for support of call center operations; and

WHEREAS, the parties now wish to amend this Agreement, to increase the amount by $17,840, for a total obligation of $228,840, and extend the term to June 30, 2005 to provide for adding a custom survey application to the Vista IVR that will be used for only those callers who have interactions with a Customer Service Representative; and

Syntellect

WHEREAS, the Board has now reviewed and approved such First Amendment to the Agreement with Syntellect, Inc. and desires to enter into same.

NOW THEREFORE, IT IS HEREBY DETERMINED AND ORDERED that the Board of Supervisors is hereby authorized and directed to execute the First Amendment to the Agreement with Syntellect, Inc. for and on behalf of the County of San Mateo, and the Clerk of the Board shall attest the President’s signature thereto.

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