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COUNTY OF SAN MATEO
Inter-Departmental Correspondence
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Employee and Public Services
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DATE:
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June 1, 2006
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BOARD MEETING DATE:
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June 20, 2006
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SPECIAL NOTICE/HEARING:
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None
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VOTE REQUIRED:
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Majority
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TO:
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Honorable Board of Supervisors
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FROM:
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Mary Welch, EPS Director
Paul Hackleman, Benefits Manager
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SUBJECT:
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Agreement with Managed Health Network for EAP Services
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RECOMMENDATION:
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Approve a resolution waiving the Request for Proposal process and authorizing the President of the Board to sign an agreement with Managed Health Network (MHN) for the provision of Employee Assistance Program services for the period from July 1, 2006 through June 30, 2009.
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VISION ALIGNMENT:
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Commitment: Responsive, effective and collaborative government.
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Goal(s): 20 and 21: Government decisions are based on careful consideration of future impact rather than temporary relief or immediate gain; and County employees understand, support and integrate the County vision and goals into their delivery of services.
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Performance Measure(s):
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Measure
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FYs 2003-06
Actual
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FYs 2006-09
Projected
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Timeliness of Referral
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For each FY, 100% of urgent referrals were seen within 48 hours and 99% of routine appointments were seen within 10 business days
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All urgent referral will be seen within 48 hours / 85% of routine appointments will be seen within 10 business days
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Outcome Satisfaction
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For each FY, 91% of clients reported positive problem resolution
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85% of clients will report positive outcomes.
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BACKGROUND:
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The County provides Employees Assistance Program (EAP) services that include individual counseling, group counseling, critical incident debriefing, job performance counseling and general program training. Counseling is available to employees and their extended family members. This program has been offered through MHN since they were selected in a competitive RFP process in July, 2000. MHN was re-selected in another RFP process in 2003. Labor-management committees were used in both selection processes.
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DISCUSSION:
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In 2003, MHN was unanimously recommended by a labor-management selection committee to provide EAP services because of the size of its network (2,545 counselors), dedicated substance abuse and job performance referral staff and its responsiveness to County critical incident debriefing and emergency response. In 2004, the County requested its contractors to voluntarily reduce their fees. MHN agreed to reduce their fees by 10%. From these reduced rates, MHN is recommending a 3.7%, 4% and 4% increase during each of the next three years which keeps the overall costs approximately level since 2003.
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FISCAL IMPACT:
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The net County cost is a maximum of $337,120 over the duration of the three-year agreement. The total amount of the Employee Assistance Program is included in the Employee Benefits Trust Fund.
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