AGREEMENT BETWEEN THE COUNTY OF SAN MATEO AND
GRM INFORMATION MANAGEMENT SERVICES

 

THIS AGREEMENT, entered into this _____ day of _______________ , 2006, by and between the COUNTY OF SAN MATEO, hereinafter called "County," and GRM INFORMATION MANAGEMENT SERVICES, hereinafter called "Contractor";

 

W I T N E S S E T H:

 

WHEREAS, pursuant to Government Code, Section 31000, County may contract with independent contractors for the furnishing of such services to or for County or any Department thereof;

 

WHEREAS, it is necessary and desirable that Contractor be retained for the purpose of the professional services hereinafter described for San Mateo Medical Center and facilites.

 
 

NOW, THEREFORE, IT IS HEREBY AGREED BY THE PARTIES HERETO AS FOLLOWS:

   

1.

Exhibits and Attachments

The following exhibits and attachments are included hereto and incorporated by reference herein:

Exhibit A—Services

Exhibit B—Payments and rates

Attachment H—HIPAA Business Associate requirements

Attachment I—§ 504 Compliance

   

2.

Services to be performed by Contractor

In consideration of the payments set forth herein and in Exhibit “B,” Contractor shall perform services for County in accordance with the terms, conditions and specifications set forth herein and in Exhibit “A.”

 

3.

Payments

In consideration of the services provided by Contractor in accordance with all terms, conditions and specifications set forth herein and in Exhibit "A," County shall make payment to Contractor based on the rates and in the manner specified in Exhibit "B." The County reserves the right to withhold payment if the County determines that the quantity or quality of the work performed is unacceptable. In no event shall the County’s total fiscal obligation under this Agreement exceed ONE HUNDRED FIFTY THOUSAND DOLLARS ($150,000).

 

4.

Term and Termination

Subject to compliance with all terms and conditions, the term of this Agreement shall be from October 1, 2006 to September 30, 2009.

This Agreement may be terminated by Contractor, the Chief Executive Officer of San Mateo Medical Center, or his/her designee at any time without a requirement of good cause upon thirty (30) days’ written notice to the other party.

In the event of termination, all finished or unfinished documents, data, studies, maps, photographs, reports, and materials (hereafter referred to as materials) prepared by Contractor under this Agreement shall become the property of the County and shall be promptly delivered to the County. Upon termination, the Contractor may make and retain a copy of such materials. Subject to availability of funding, Contractor shall be entitled to receive payment for work/services provided prior to termination of the Agreement. Such payment shall be that portion of the full payment which is determined by comparing the work/services completed to the work/services required by the Agreement.

 

5.

Availability of Funds

The County may terminate this Agreement or a portion of the services referenced in the Attachments and Exhibits based upon unavailability of Federal, State, or County funds, by providing written notice to Contractor as soon as is reasonably possible after the county learns of said unavailability of outside funding.

   

6.

Relationship of Parties

Contractor agrees and understands that the work/services performed under this Agreement are performed as an independent Contractor and not as an employee of the County and that Contractor acquires none of the rights, privileges, powers, or advantages of County employees.

 

7.

Hold Harmless

Contractor shall indemnify and save harmless County, its officers, agents, employees, and servants from all claims, suits, or actions of every name, kind, and description, brought for, or on account of: (A) injuries to or death of any person, including Contractor, or (B) damage to any property of any kind whatsoever and to whomsoever belonging, (C) any sanctions, penalties, or claims of damages resulting from Contractor’s failure to comply with the requirements set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all Federal regulations promulgated thereunder, as amended, or (D) any other loss or cost, including but not limited to that caused by the concurrent active or passive negligence of County, its officers, agents, employees, or servants, resulting from the performance of any work required of Contractor or payments made pursuant to this Agreement, provided that this shall not apply to injuries or damage for which County has been found in a court of competent jurisdiction to be solely liable by reason of its own negligence or willful misconduct.

 

The duty of Contractor to indemnify and save harmless as set forth herein, shall include the duty to defend as set forth in Section 2778 of the California Civil Code.

   

8.

Assignability and Subcontracting

Contractor shall not assign this Agreement or any portion thereof to a third party or subcontract with a third party to provide services required by contractor under this Agreement without the prior written consent of County. Any such assignment or subcontract without the County’s prior written consent shall give County the right to automatically and immediately terminate this Agreement.

 

9.

Insurance

The Contractor shall not commence work or be required to commence work under this Agreement unless and until all insurance required under this paragraph has been obtained and such insurance has been approved by Risk Management, and Contractor shall use diligence to obtain such issuance and to obtain such approval. The Contractor shall furnish the Department/Division with certificates of insurance evidencing the required coverage, and there shall be a specific contractual liability endorsement extending the Contractor's coverage to include the contractual liability assumed by the Contractor pursuant to this Agreement. These certificates shall specify or be endorsed to provide that thirty (30) days' notice must be given, in writing, to the Department/Division of any pending change in the limits of liability or of any cancellation or modification of the policy.

 

(1)

Worker's Compensation and Employer's Liability Insurance The Contractor shall have in effect during the entire life of this Agreement Workers' Compensation and Employer's Liability Insurance providing full statutory coverage. In signing this Agreement, the Contractor certifies, as required by Section 1861 of the California Labor Code, that it is aware of the provisions of Section 3700 of the California Labor Code which requires every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions of the Code, and will comply with such provisions before commencing the performance of the work of this Agreement.

 

(2)

Liability Insurance The Contractor shall take out and maintain during the life of this Agreement such Bodily Injury Liability and Property Damage Liability Insurance as shall protect him/her while performing work covered by this Agreement from any and all claims for damages for bodily injury, including accidental death, as well as any and all claims for property damage which may arise from contractors operations under this Agreement, whether such operations be by himself/herself or by any sub-contractor or by anyone directly or indirectly employed by either of them. Such insurance shall be combined single limit bodily injury and property damage for each occurrence and shall be not less than the amount specified below.

   
 

Such insurance shall include:

 

(a)

Comprehensive General Liability . . . . . . . . . . . . . . . . . .

$1,000,000

 

(b)

Motor Vehicle Liability Insurance . . . . . . . . . . . . . . . . . .

$1,000,000

 

(c)

Professional Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$1,000,000

       

County and its officers, agents, employees and servants shall be named as additional insured on any such policies of insurance, which shall also contain a provision that the insurance afforded thereby to the County, its officers, agents, employees and servants shall be primary insurance to the full limits of liability of the policy, and that if the County or its officers and employees have other insurance against the loss covered by such a policy, such other insurance shall be excess insurance only.

 

In the event of the breach of any provision of this section, or in the event any notice is received which indicates any required insurance coverage will be diminished or canceled, the County of San Mateo at its option, may, notwithstanding any other provision of this Agreement to the contrary, immediately declare a material breach of this Agreement and suspend all further work pursuant to this Agreement.

 

10.

Compliance with laws; payment of Permits/Licenses

All services to be performed by Contractor pursuant to this Agreement shall be performed in accordance with all applicable Federal, State, County, and municipal laws, ordinances and regulations, including, but not limited to, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the Federal Regulations promulgated thereunder, as amended, and will comply with the Business Associate requirements set forth in Attachment “H,” and the Americans with Disabilities Act of 1990, as amended, and Section 504 of the Rehabilitation Act of 1973, as amended and attached hereto and incorporated by reference herein as Attachment “I,” which prohibits discrimination on the basis of handicap in programs and activities receiving any Federal or County financial assistance. Such services shall also be performed in accordance with all applicable ordinances and regulations, including, but not limited to, appropriate licensure, certification regulations, provisions pertaining to confidentiality of records, and applicable quality assurance regulations. In the event of a conflict between the terms of this Agreement and State, Federal, County, or municipal law or regulations, the requirements of the applicable law will take precedence over the requirements set forth in this Agreement.

Contractor will timely and accurately complete, sign, and submit all necessary documentation of compliance.

 

11.

Non-Discrimination and Other Requirements

A.

Section 504 applies only to Contractors who are providing services to members of the public. Contractor shall comply with § 504 of the Rehabilitation Act of 1973, which provides that no otherwise qualified handicapped individual shall, solely by reason of a disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in the performance of this Agreement.

B.

General non-discrimination. No person shall, on the grounds of race, color, religion, ancestry, gender, age (over 40), national origin, medical condition (cancer), physical or mental disability, sexual orientation, pregnancy, childbirth or related medical condition, marital status, or political affiliation be denied any benefits or subject to discrimination under this Agreement.

C.

Equal employment opportunity. Contractor shall ensure equal employment opportunity based on objective standards of recruitment, classification, selection, promotion, compensation, performance evaluation, and management relations for all employees under this Agreement. Contractor’s equal employment policies shall be made available to County of San Mateo upon request.

D.

Violation of Non-discrimination provisions. Violation of the non-discrimination provisions of this Agreement shall be considered a breach of this Agreement and subject the Contractor to penalties, to be determined by the County Manager, including but not limited to

 

i)

termination of this Agreement;

 

ii)

disqualification of the Contractor from bidding on or being awarded a County contract for a period of up to 3 years;

 

iii)

liquidated damages of $2,500 per violation;

 

iv)

imposition of other appropriate contractual and civil remedies and sanctions, as determined by the County Manager.

     

To effectuate the provisions of this section, the County Manager shall have the authority to examine Contractor’s employment records with respect to compliance with this paragraph and/or to set off all or any portion of the amount described in this paragraph against amounts due to Contractor under the Contract or any other Contract between Contractor and County.

     

Contractor shall report to the County Manager the filing by any person in any court of any complaint of discrimination or the filing by any person of any and all charges with the Equal Employment Opportunity Commission, the Fair Employment and Housing Commission or any other entity charged with the investigation of allegations within 30 days of such filing, provided that within such 30 days such entity has not notified Contractor that such charges are dismissed or otherwise unfounded. Such notification shall include the name of the complainant, a copy of such complaint, and a description of the circumstance. Contractor shall provide County with a copy of their response to the Complaint when filed.

 

E.

Compliance with Equal Benefits Ordinance. With respect to the provision of employee benefits, Contractor shall comply with the County Ordinance which prohibits contractors from discriminating in the provision of employee benefits between an employee with a domestic partner and an employee with a spouse.

F. E.

The Contractor shall comply fully with the non-discrimination requirements required by 41 CFR 60-741.5(a), which is incorporated herein as if fully set forth.

G.

Compliance with Contractor Employee Jury Service Ordinance. Contractor shall comply with the County Ordinance with respect to provision of jury duty pay to employees and have and adhere to a written policy that provides that its employees shall receive from the contractor, on an annual basis, no less than five days of regular pay for actual jury service in San Mateo County. The policy may provide that employees deposit any fees received for such jury service with the contractor or that the contractor deduct from the employees regular pay the fees received for jury service.

12.

Retention of Records, Right to Monitor and Audit

(a) CONTRACTOR shall maintain all required records for three (3) years after the COUNTY makes final payment and all other pending matters are closed, and shall be subject to the examination and/or audit of the County, a Federal grantor agency, and the State of California.

(b) Reporting and Record Keeping: CONTRACTOR shall comply with all program and fiscal reporting requirements set forth by appropriate Federal, State and local agencies, and as required by the COUNTY.

(c) CONTRACTOR agrees to provide to COUNTY, to any Federal or State department having monitoring or review authority, to COUNTY's authorized representatives, and/or their appropriate audit agencies upon reasonable notice, access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules and regulations, and this Agreement, and to evaluate the quality, appropriateness and timeliness of services performed.

 

13.

Merger Clause

This Agreement, including the Exhibits attached hereto and incorporated herein by reference, constitutes the sole Agreement of the parties hereto and correctly states the rights, duties, and obligations of each party as of this document's date. Any prior agreement, promises, negotiations, or representations between the parties not expressly stated in this document are not binding. All subsequent modifications shall be in writing and signed by the parties.

   

14.

Controlling Law

The validity of this Agreement and of its terms or provisions, as well as the rights and duties of the parties hereunder, the interpretation, and performance of this Agreement shall be governed by the laws of the State of California.

   

15.

Notices

Any notice, request, demand, or other communication required or permitted hereunder shall be deemed to be properly given when deposited in the United State mail, postage prepaid, or when deposited with a public telegraph company for transmittal, charges prepaid, addressed to:

    In the case of County, to:

    San Mateo Medical Center

    222 W. 39th Avenue

    San Mateo, CA 94403

    Attn: Deborah Pines

    In the case of Contractor, to:

    GRM Information Mangement Services

    41099 Boyce Road

    Fremont, CA 94538

    Attn: Pablo Beltran

 

IN WITNESS WHEREOF, the parties hereto, by their duly authorized representatives, have affixed their hands.

 
 

COUNTY OF SAN MATEO

 
 
 

By:

 

Jerry Hill, President

Board of Supervisors, San Mateo County

 
 
 

Date:

 
 
 

ATTEST:

 
 

By:

Clerk of Said Board

 
 
 
 
GRM INFORMATION MANAGEMENT SERVICES
 
 
 
 

Contractor’s Signature

 
 

Date:

Long Form Agreement/Business Associate v 1/09/06

Exhibit “A”

 

In consideration of the payments set forth in Exhibit “B”, Contractor shall provide the following services:

 

A.

Provide record storage for hospital/clinic medical records. The records will be stored at Contractor’s facility in Alameda, California. Records will be stored with a twenty four-hour on-site security system, protected by a zoned fire suppression system in a retrofitted facility. Contractor shall meet the standards established by the National Archives and Record Administration for an Agency Records Storage Facility. Contractor shall be certified by the State of California Department of Health Services to store medical records.

 

B.

Provide record destruction services on-site.

 

C.

Keep record retention schedules. Records will be destroyed only upon signed written authorization by the Medical Records manager. Documentation certificates will be provided with exact description and date that a record is destroyed.

 

D.

Make available records viewing rooms on-site for organization staff if needed.

 

E.

Keep a report of record activity.

 

F.

Track services on an online system for inventory control and record retrieval request.

 

G.

Transport records requested from storage.*

 

H.

Provide record retrieval and refile as required.*

 

I.

Provide photocopying and faxing of portions of medical records as required.*

 

J.

Move records from the Iron Mountain facility to the Contractor’s facility.

 

*See Schedule B for time involved between request and delivery of services.

 
 
 
 

RECEIVING RATE

The Receiving rate includes bar coding, labeling and data entry

Receiving and Entry

Per standard box $ 1.00

Barcoding individual files $ 1.00 REFILE RATE

The activity of refilling items that are returned to the storagefacility after customer use.

Refile – per standards box $1.75

MONTHLY STORAGE RATE

Standard Sized Box (up to 15”x12”x10”)

3 year term: $0.22/standard box

DESTRUCTION RATE

The Destruction Rate includes a Certificate

of Destruction and excludes retrieval.

High security, on-site mulching at Contractor,

per standard box $4.00

Shred at recycling company, per standard

Box $2.00

RETRIEVAL RATE

The activity of retrieving a box or un-boxed file consists of localizing and removing it from the shelf in Contractor’s warehouse in order to be delivered to the customer.

Next Day Economic Retrieval – Orders received by 5:00 p.m. delivered the next business day.

Per standard box $ 2.10

Per individual file $ 2.60

Same Day Priority Retrieval – 4 hour

service

Per standard box $ 3.50

Per individual file $ 4.00

Same Day Rush Retrieval – 2 hour service

Per standard box $ 4.70

Per individual file $ 5.20

Emergency Retrieval – After normal

business Hours 8:00 a.m. to 5:00 p.m.

Per standard box $12.00

Per individual file $15.00

DATABASE MANAGEMENT

Data entry Free

Monthly Reports Free

(includes Inventory, Account Activity,

Destruction Eligibility Reports)

Data Entry Changes – per line $ 0.60

Special Report – per report $30.00

ON-LINE SERVICES

CONTRACTOR provides customers with on-line

services that allow them to access their file

inventory and request services. No special

software or hardware required.

Monthly Rate No Charge

Account Set-up No Charge

Monthly Account Maintenance Fee $10.00

FACSIMILE AND COPY

All facsimile and copy rates are applied

per page. Prices are based on customer

using on-site viewing room.

Viewing Room Use Free

Fax Transmission $1.25

Photo Copying $0.20

TRANSPORTATION RATE – Deliveries and Pickups

Next Day Economic Service – Orders received

5:00 p.m. delivered the next business day.

Transportation visit – includes first 3 items

Delivery and pickup $14.00

Per additional item $ 1.75

Same Day Priority – 4 hour service

Transportation visit – includes first 3 items

Delivery and pickup $25.00

Per additional item $ 1.75

Same Day Rush – 2 hour service

Transportation visit – includes first 3 items

Delivery and pickup $45.00

Per additional item $ 1.75

Emergency – after normal business hours

(8:00 a.m. to 5:00 p.m.)

Transportation visit – includes first 3 items

Delivery and pickup $85.00

Per additional item $12.00

PERMANENT WITHDRAWAL

Permanent Withdrawal – Entire Carton:

permanent removal of entire box from

storage and inventory database,

excludes retrieval N/A

Permanent Withdrawal – Individual file:

permanent removal of file from storage

and inventory database, excludes

retrieval. N/A

OPTIONAL SERVICES

Records Management Consulting

Per labor hour $29.50

Customer Security Code On Quotation

This services is designed to help the

Customer control access within their own

organization

Interface On Quotation

This service consists of interfacing the

customer’s own reference number with

Contractor’s barcode.

Verification On Quotation

Verification of storage box contents

against customer verification.

MISCELLANEOUS SERVICES

Unsuccessful File Search $2.10

File indexing: barcoding and entering

a file into the tracking database prior

to shipment $1.25

Third Party Handling Services:

Preparation of records for third party

Shipping (UPS, FEDEX, Airborne, etc)

3rd party shipping charges are separate. $10.00

Digital Document Delivery (Scan on

Demand): imaging of requested items

And transmission to client via the internet Quote

    - standard same day service:

    pages 1-5 from same file

    - standard same day service:

    Additional pages from same file

    - immediate service:

    pages 1-5 from same file

    - immediate service:

    additiona pages from same file

Records Center Hourly Services $30/hour

Off-Hour opening (3 hour minimum) $45/hour

MATERIAL PURCHASE

GRM1-Standard Box (10”x12”x15”)

The Tough Archive Carton

(double-walled construction) $2.00 ea.

GRM3-Legal Carton (15”x10”x24”) $4.00 ea.

GRM4-Letter Carton (12?x10”x24”) $3.50 ea.

GRM8 E-Z Lock Push Down

10”x12”x15” $2.00 ea.

Carton Label System “Rhino”

Laminated Label with 2nd

Control label $0.10 ea.

Miscellaneous Storage On Quotation

Note: Any service regarding the movement of carton is charged at a Standard Carton rate. A Standard Carton is any carton up to and including 15”x12”x10” carton (or up to ½ cubic feet of storage area). Any carton larger than this will be charged according to a multiple of the Standard Carton Size. For example: a 1.7 cubic foot carton is charged at two times the Standard Carton rate.

 

B.

C.

The term of this agreement is October 1, 2006 through September 30, 2009. In no event shall total payments for this agreement exceed ONE HUNDRED FIFTY THOUSAND ONE HUNDRED EIGHT ($150,000).