COUNTY OF SAN MATEO

Inter-Departmental Correspondence

Health Department

 

DATE:

December 10, 2007

BOARD MEETING DATE:

December 18, 2007

SPECIAL NOTICE/HEARING:

None

VOTE REQUIRED:

Majority

 

TO:

Honorable Board of Supervisors

FROM:

Charlene A. Silva, Director, Health Department

Brian J. Zamora, Director, Public Health & Environmental Protection Division

SUBJECT:

Agreement for Animal Licensing Services with PetData, Inc.

 

RECOMMENDATION:

Adopt a Resolution authorizing the President of the Board to execute an Agreement with PetData, Inc. to provide animal licensing services for the term of January 1, 2008 through December 31, 2010, for a maximum obligation of $480,000.

 

VISION ALIGNMENT:

Commitment: Ensure basic health and safety for all.

Goal 7: Maintain and enhance the public safety for all residents and visitors.

 

Performance Measure:

Measure

FY 2006-07
Actual

FY 2007-08
Target

Number of animal licenses issued

40,000

43,000*

*Anticipate an increase in animal licensing as a result of using this contract.

 

BACKGROUND:

The processing of animal licenses in San Mateo County has been handled by three County employees at an annual shared cost to the cities and County of approximately $344,554. In July 2007 Public Health & Environmental Protection Division released a Request for Proposals (RFP) for animal licensing services. A team comprised of representatives from the City of Foster City, an animal control manager from the City of Palo Alto, two former County Animal Licensing Managers, and a Public Health Financial Services Manager participated in the RFP selection process to choose a contractor that would increase the County’s efforts to afford greater community participation in animal licensing at a lower cost to the County. Of the two proposals received, PetData, Inc. was selected to provide these services.

 

DISCUSSION:

PetData, Inc., a Texas-based company, currently contracts with over 29 cities and counties throughout the country, such as Oakland, CA; Riverside, CA; Solano County, CA; Fulton County, GA; Charlotte, NC; and Philadelphia, PA. PetData, Inc. will offer faster licensing turnaround time, use vaccination data in an effort to locate previously unlicensed animals, develop methods to increase veterinarian participation, and participate in community outreach and education, all with the goal of increasing animal licensing compliance in our County. PetData, Inc. will offer a dedicated San Mateo County customer service hotline for the public and an option to pay for a license online.

 

The Animal Licensing Program is fully funded by revenues collected through animal licensing. The total cost for the program for FY 2006-07 was $344,554. PetData, Inc.’s fees charged to the County for the same period of time would have been $160,000-$170,000, a cost savings of approximately $150,000. Savings generated will decrease the amount the 20 cities and the County contribute to the Animal Control Program. Current Animal Licensing employees and positions will be retained and transferred to other divisions within the Health Department.

 

The term of the Agreement is January 1, 2008 through December 31, 2010. The Agreement has been reviewed by County Counsel, Risk Management, and Information Services. The contractor has assured compliance with the County's Contractor Employee Jury Service Ordinance, as well as all other contract provisions that are required by County ordinance and administrative memoranda, including but not limited to insurance, hold harmless, non-discrimination and equal benefits.

 

FISCAL IMPACT:

The term of this Agreement is January 1, 2008 through December 31, 2010, with a total maximum amount of $480,000. PetData, Inc. will be paid a set fee for each licensing transaction processed. Revenues from the Animal Licensing Program cover the cost of this Agreement. It is estimated this Agreement will result in approximately $150,000 in decreased costs which will be used to partially offset Animal Control Program costs. Costs associated with this Agreement are included in the Public Health FY 2007-08 Adopted Budget. There is no Net County Cost associated with this Agreement.

Exhibit A

Request for Proposal Matrix

1.

General Description of RFP

The County seeks a vendor to perform Animal Licensing Services, including but not limited to: invoicing pet owners, tracking the status of all animal licenses, accepting animal license payments, retaining records relating to animal licensing, and receiving and sorting data from veterinarians on animals vaccinated for licensing purposes.

2.

List key evaluation criteria

    1) History and Structure of Agency/Organizational Capacity—Personnel and Experience

    2) Philosophy/Service Model

    3) Staffing Patterns and Operations/Cultural Competency/Facilities

    4) Quality/Program Evaluation

    5) Implementation Plan/Timeline

    6) Budget

    7) References

3.

Where advertised

The Examiner

SMC Animal Licensing Website

4.

In addition to any advertisement, list others to whom RFP was sent

Peninsula Humane Society/SPCA

PetData, Inc.

Pet License USA

5.

Total number sent to prospective proposers

3

6.

Number of proposals received

2

7.

Who evaluated the proposals

Andra Lorenz (City of Foster City)

Connie Urbanski (Palo Alto Animal Services)

Patricia Velligan (Human Resources, former Animal

Licensing Manager)

Gina Wilson (Public Health Financial Services

Manager)

Donna Spillane (former Animal Licensing Manager)

8.

In alphabetical order, names of proposers (or finalists, if applicable) and location

PetData, Inc., Texas

Pet License USA, Texas