COUNTY OF SAN MATEO

County Manager’s Office

DATE:

November 10, 2008

BOARD MEETING DATE:

November 18, 2008

SPECIAL NOTICE/HEARING:

None

VOTE REQUIRED:

Majority

TO:

Honorable Board of Supervisors

FROM:

John L. Maltbie, County Manager

SUBJECT:

FY 2007-08 Year-End County Performance Report

RECOMMENDATION:

Accept the FY 2007-08 Year-End Report on the Performance of County Programs.

VISION ALIGNMENT:

Commitment: Responsive, effective, and collaborative government.

Goal 21: County employees understand, support and integrate the County vision and goals into their delivery of services.

The County Performance Report contributes to this goal by communicating the progress of the County’s programs toward meeting performance targets for key Headline Measures at mid-year and year-end.

BACKGROUND:

Performance reports are prepared to communicate mid-year and year-end progress of County programs toward achieving performance targets established during budget development. Each program has a minimum of two Headline Measures selected from measures of Quality (how well we do it) and Outcomes (is anyone better off?), and serve to provide the reader with a quick assessment of program performance. This year-end report contains two years of historical data and final current year data for each Headline Measure, along with a ü indicating whether performance targets were met. A brief discussion is also included on trends and factors affecting performance.

DISCUSSION:

County programs ended FY 2007-08 with 90% of survey respondents rating overall satisfaction as good or better, which meets the Countywide target of 90%. County programs also met targets for 72% of How Well We Do It (Quality) and Is Anyone Better Off (Outcome) measures by year-end. This is slightly under the Countywide target of 75% and is the same level as last year. The report provides more details on results for program-level Headline Measures, as well as department-level summary measures. For FY 2007-08, 50% or ten of the twenty County departments met targets for at least 75% of Quality and Outcomes measures. This is the same number of departments as last year. An analysis is currently underway to determine if the hiring freeze, which was implemented in December 2007, has had an impact on outcomes. The report will be included as part of the mid-year County budget update. The table below summarizes department performance.

QUALITY AND OUTCOMES MEASURES MEETING TARGETS

by Department/Agency

2006

Actual

2007

Actual

2008

Actual

Achieved

75% Target

Assessor-County Clerk-Recorder

84%

76%

56%

No

Controller's Office

88%

65%

85%

Yes

County Counsel

80%

100%

100%

Yes

County Manager/Clerk of the Board

75%

57%

72%

No

Employee and Public Services

75%

N/A

N/A

N/A

Human Resources Department

N/A

100%

92%

Yes

Information Services Department

89%

100%

94%

Yes

Treasurer-Tax Collector

75%

75%

69%

No

Administration and Fiscal

81%

78%

76%

Yes

Department of Child Support Services

80%

50%

40%

No

Human Services Agency

86%

67%

70%

No

Children, Youth and Family Services

83%

63%

64%

No

Department of Housing

67%

70%

33%

No

Department of Public Works

63%

79%

74%

No

Fire Protection Services

N/A

89%

40%

No

Parks Department

N/A

50%

77%

Yes

Planning and Building

N/A

75%

44%

No

Public Safety Communications (County Manager)

N/A

80%

80%

Yes

Real Property Services (County Manager)

N/A

80%

50%

No

Community Services

N/A

76%

66%

No

Coroner's Office

100%

83%

83%

Yes

District Attorney/Public Administrator

64%

67%

100%

Yes

Probation Department

68%

50%

73%

No

Sheriff's Office

80%

65%

77%

Yes

Criminal Justice

78%

61%

77%

Yes

Health Department

73%

72%

81%

Yes

San Mateo Medical Center

62%

80%

38%

No

Health

71%

71%

71%

No

Total County

74%

72%

72%

No

FISCAL IMPACT:

There is no fiscal impact related to accepting this report.