COUNTY OF SAN MATEO

County Manager’s Office

DATE:

September 16, 2009

BOARD MEETING DATE:

September 29, 2009

SPECIAL NOTICE/HEARING:

None

VOTE REQUIRED:

Majority

   

TO:

Honorable Board of Supervisors

FROM:

David S. Boesch, County Manager

SUBJECT:

FY 2008-09 Year-End County Performance Report

RECOMMENDATION:

Accept the FY 2008-09 Year-End Report on the Performance of County Programs.

 

BACKGROUND

Countywide implementation of Outcome-Based Management (OBM) began in 1999 during the Shared Vision 2010 community process. OBM is the performance management system that was implemented to track the performance of all County programs toward achieving Shared Vision 2010 commitments and goals. OBM will continue to be used but in a more integrated and systematic way to plan and manage employee and organizational performance, and to measure client and customer outcomes that contribute to achieving Shared Vision 2025 community outcomes.

This FY 2008-09 Year-End Performance Report highlights, for the first time, progress toward performance targets for the five Shared Vision 2025 community outcomes:

    • Healthy Community

    • Prosperous Community

    • Livable Community

    • Environmentally Conscious Community

    • Collaborative Community

Performance reports are prepared to communicate mid-year and year-end progress of programs toward achieving performance targets established during budget development. Each program has Headline Measures selected from measures of Quality (How Well We Do It) and Outcomes (Is Anyone Better Off?). These Headline Measures are the most important indicators of program success, and serve to provide the reader with a quick assessment of progress toward performance targets and goals. This year-end report contains two years of historical data and year-end actuals for the current year for each Headline Measure, along with a ü indicating when performance targets have been met or exceeded. A brief discussion is also included on trends and factors affecting performance.

PERCENT OF QUALITY AND OUTCOMES MEASURES THAT MET TARGETS

by Community Outcome

2006

Actual

2007

Actual

2008

Actual

2009

Actual

Met 75%

Target

 

        

 

    Health System – Health Department (Page 8)

73%

72%

81%

79%

    ü

    Health System –Medical Center (Page 18)

62%

80%

42%

52%

  

    Sheriff's Office (Page 21)

80%

65%

77%

65%

  

    Probation Department (Page 26)

68%

50%

73%

63%

  

    District Attorney / Public Administrator (Page 28)

64%

67%

100%

60%

  

    Coroner's Office (Page 29)

100%

83%

83%

100%

    ü

    Public Safety Communications (Page 30)

N/A

80%

80%

57%

  

    Fire Protection Services (Page 31)

N/A

89%

50%

33%

  

    Healthy Community

N/A

N/A

N/A

70%

  

    Human Services Agency (Page 35)

86%

67%

70%

52%

  

    Department of Child Support Services (Page 38)

80%

50%

40%

100%

    ü

    Human Resources Department (Page 39)

N/A

100%

92%

79%

    ü

    Prosperous Community

N/A

N/A

N/A

67%

  

    Planning and Building (Page 42)

N/A

75%

50%

60%

  

    Department of Housing (Page 43)

67%

70%

56%

40%

  

    Livable Community

N/A

N/A

N/A

52%

  

    Department of Public Works (Page 47)

63%

79%

74%

71%

  

    Parks Department (Page 53)

N/A

50%

77%

73%

  

    Coyote Point Marina (Page 55)

N/A

N/A

N/A

N/A

N/A

    Environmentally Conscious Community

N/A

N/A

N/A

71%

  

    County Manager / Clerk of the Board (Page 57)

75%

57%

72%

86%

    ü

    Real Property Services (Page 60)

N/A

80%

50%

100%

    ü

    Assessor-County Clerk-Recorder (Page 60)

84%

76%

56%

78%

    ü

    Controller's Office (Page 63)

88%

65%

85%

92%

    ü

    Treasurer-Tax Collector (Page 66)

75%

75%

69%

44%

  

    County Counsel (Page 68)

80%

100%

100%

100%

    ü

    Employee and Public Services

75%

N/A

N/A

N/A

N/A

    Information Services Department (Page 69)

89%

100%

94%

100%

    ü

    Collaborative Community

N/A

N/A

N/A

83%

    ü

    Total County

74%

72%

73%

72%

  

DISCUSSION

Of all program Quality and Outcomes measures, 72% met current year performance targets, which is below the Countywide target of 75% and about the same level as the last two years. Ten of the County’s 22 departments/budget units met or exceeded the 75% target; two improved from the prior year; and the remaining 10 performed at the same or lower level than the prior year. A summary of agency/department performance as well as a discussion of Headline Measures for each program is included in the attached report.

FISCAL IMPACT

There is no fiscal impact related to accepting this report.