20091201_att

EXHIBIT “A”

PUBLIC SAFETY COMMUNICATION SERVICES

In consideration of the payments set forth Contractor shall provide the following services:

I.

DESCRIPTION OF PUBLIC SAFETY COMMUNICATIONS (PSC)SERVICES

A.

County shall provide the Police DISTRICT with:

1.

Telephone answering.

However, County will not be responsible for answering any of DISTRICT’S Police non-emergency, administrative telephones.

2.

Personnel notification.

3.

Equipment dispatching, including automated status keeping, and associated activity reports and inquiries.

4.

Notification/call-alert by activating digital pager equipment.

5.

County’s Computer Aided Dispatch (CAD) equipment will be accessed upon receipt of a call for service, whereby the call information will be transmitted via CAD to the digital pager, which is in-turn assigned to the appropriate field unit(s).

B.

County shall provide DISTRICT with the aforementioned services twenty-four (24) hours a day, three hundred sixty-five (365) days per year.

1.

Ensure law enforcement dispatchers have attended a minimum of twenty-four (24) hours of law enforcement training every twenty-four (24) months in order to remain proficient and capable of providing services that meet or exceed the needs and standards of the County Office of Public Safety Communications and Broadmoor Police District.

2.

DISTRICT shall have direct access to “SMARTS” twenty-four (24) hours a day, three hundred sixty-five (365) days a year. This access will provide information from:

§

NLETS (National Law Enforcement Telecommunications Systems)

§

CLETS (California Law Enforcement Telecommunications System)

§

AWS (Automated Warrant System)

§

CJIS (Criminal Justice Information System)

§

Networks associated to DMV (Department of Motor Vehicles).

3.

CHS (Criminal History System) access will not be available to DISTRICT through this Agreement.

II.

RESPONSIBILITIES OF COUNTY.

A.

Provide working space and facilities overhead costs at the County facility for the personnel and equipment described in this Agreement.

B.

Provide and maintain telephone equipment to accommodate the DISTRICT’S 9-1-1 and seven (7) digit emergency telephone volume.

C.

Provide and maintain radio console equipment within the Communications Center to effect radio transmissions from the Communications Center to mobile and portable cites, on the frequencies designated by the DISTRICT.

D.

Provide and maintain recording equipment to log and record incoming and outgoing transmissions related to DISTRICT activity on radio and telephone incidents. All radio frequencies or telephone lines used for DISTRICT business in the Communications Center operation (not Administrative Offices) shall be recorded.

E.

Serve as 9-1-1 PSAP (Public Safety Answering Point) and ensure that an alternative 9-1-1 site is established and lines are maintained in compliance with rules, policies, and regulation of the State of California 9-1-1 Program, should the Center’s 9-1-1 system fail.

F.

The geographic file of DISTRICT’S response areas needed for CAD will be jointly maintained by the County and DISTRICT.

G.

Update CLETS and AWS entries during established business hours via the automated computer system in accordance to state, local, and departmental policy.

H.

Host periodic liaison meetings that include line supervisors and/or management representatives of each agency in order to decide issues of mutual interest.

I.

Ensure that the existing CAD System accurately reflects the operation of the DISTRICT’S activities.

J.

Staff a communications/dispatch/call taking console, twenty-four (24) hours a day, seven (7) days a week in order to ensure prompt and efficient communications services. The formula used on staffing a console 24 hours a day, seven days a week is based on a call volume standard of no more than 50,000 calls per year per console. The DISTRICT shares console workload with other jurisdictions for cost saving and efficiency. Should the collective call volume exceed this standard, all parties will meet and confer on additional require staffing.

K.

Provide a general business telephone number that can be used for official business of the Broadmoor Police District personnel in order to communicate directly with the designated police dispatcher.

L.

Should the DISTRICT require staffing for a pre-planned event above and beyond the aforementioned console staffing, the County will accommodate and charge the DISTRICT for said services. Costs not to exceed the overtime rate of a Supervising Communications Dispatcher will be invoiced to the DISTRICT for actual hours worked.

M.

Provide and maintain CAD equipment within the Communications Center to effect digital pager activation from the Communications Center to DISTRICT police field units.

N.

Rent alpha-numeric pagers or network access to DISTRICT at the price not to exceed $10.00 per pager, per month. The rental fee includes the use of the pagers as well as their maintenance if applicable. DISTRICT may rent as many pagers as DISTRICT deems necessary to ensure efficient notification/calls for service, and will be separately invoiced by County for pagers on a quarterly basis. DISTRICT agrees to pay for any cost increases related to pager rental/maintenance and/or network access as may from time to time occur, provided that in no event will DISTRICT pay an amount in excess of $18.00 per pager, per month. These costs are separate from the service charges identified on Page 1, Paragraph 3 “Payments”.

It is agreed by the parties that future cost increases in pager rental/maintenance or network access above the current $10.00 per pager, per month, or an increase in the monthly number of total pagers rented, shall be considered to modify the maximum payment limits.

O.

Provide technical systems consultation (PSC Systems Unit personnel) should the DISTRICT desire to implement specific technology into the Dispatch Center. If the DISTRICT agrees that a mutually agreed upon project plan will be developed from project start to implementation, costs associated with the project, equipment and maintenance will be born by the DISTRICT.

P.

Provide Communications Center personnel to represent the PSC Department at meetings/training, etc at the DISTRICT’S request, provided ample notice is given such that staffing in the Dispatch Center is maintained.

III.

RESPONSIBILITIES OF DISTRICT.

In addition to making payments in accord with paragraph three of the Agreement, DISTRICT will:

A.

At its own facility, provide personnel to answer and coordinate incoming business and other non-emergency calls;

1.

DISTRICT will provide a recording for its business telephone lines which will inform callers that emergency calls should be directed to

9-1-1 and non-emergency, business calls should be made on the following business day.

B.

Require its officers to respond to the DISTRICT’S Police station upon request of the County Communications Center to reference original case files and other hard copy documents for purposes of vehicle release, CLETS updates and other case-related incidents.

C.

Insure that its officers learn and comply with established procedures with regard to the communications operation, regardless of whether an official written document of said procedure exists or its simply an understood practice.

D.

Procure and pay invoiced pager rental/maintenance or network access fees not to exceed a maximum of $18.00 (per pager), per month. The DISTRICT will rent as many pagers as they feel necessary to endure efficient notification/calls for service.

E.

PSC Management and Supervisory staff shall enjoy a direct line of communication with designated DISTRICT’S Patrol Commander and supervisory personnel in matters of radio traffic manner and procedures, intra-personal relationships and communications procedure matters.

F.

Maintain all necessary telephone lines for digital/computer communications between the County and the DISTRICT.

G.

DISTRICT’S Police Department shall ensure that the radio equipment is operating in an acceptable manner that is free from static, squelch and interference.

H.

Provide County a minimum of (30) days notice of simple operational changes that affect its response and require automation into the County CAD. Moderate to complex operational changes will require communication between PSC and Police District representatives in order to affect efficient/accurate change within a timeline to be mutually agreed upon.


EXHIBIT “A”
PUBLIC SAFETY COMMUNICATION SERVICES

In consideration of the payments set forth Contractor shall provide the following services:

I.	DESCRIPTION OF PUBLIC SAFETY COMMUNICATIONS (PSC)SERVICES

A.		County shall provide the Police DISTRICT with:

1.			Telephone answering.
				However, County will not be responsible for answering any of DISTRICT’S Police non-emergency, administrative telephones.
2.			Personnel notification.
3.			Equipment dispatching, including automated status keeping, and associated activity reports and inquiries.
4.			Notification/call-alert by activating digital pager equipment.
5.			County’s Computer Aided Dispatch (CAD) equipment will be accessed upon receipt of a call for service, whereby the call information will be transmitted via CAD to the digital pager, which is in-turn assigned to the appropriate field unit(s).

B.		County shall provide DISTRICT with the aforementioned services twenty-four (24) hours a day, three hundred sixty-five (365) days per year.

1.			Ensure law enforcement dispatchers have attended a minimum of twenty-four (24) hours of law enforcement training every twenty-four (24) months in order to remain proficient and capable of providing services that meet or exceed the needs and standards of the County Office of Public Safety Communications and Broadmoor Police District.

2.			DISTRICT shall have direct access to “SMARTS” twenty-four (24) hours a day, three hundred sixty-five (365) days a year. This access will provide information from:

§				NLETS (National Law Enforcement Telecommunications Systems)
§				CLETS (California Law Enforcement Telecommunications System)
§				AWS (Automated Warrant System)
§				CJIS (Criminal Justice Information System)
§				Networks associated to DMV (Department of Motor Vehicles).

3.			CHS (Criminal History System) access will not be available to DISTRICT through this Agreement.

II.	RESPONSIBILITIES OF COUNTY.

A.		Provide working space and facilities overhead costs at the County facility for the personnel and equipment described in this Agreement.

B.		Provide and maintain telephone equipment to accommodate the DISTRICT’S 9-1-1 and seven (7) digit emergency telephone volume.

C.		Provide and maintain radio console equipment within the Communications Center to effect radio transmissions from the Communications Center to mobile and portable cites, on the frequencies designated by the DISTRICT.

D.		Provide and maintain recording equipment to log and record incoming and outgoing transmissions related to DISTRICT activity on radio and telephone incidents. All radio frequencies or telephone lines used for DISTRICT business in the Communications Center operation (not Administrative Offices) shall be recorded.

E.		Serve as 9-1-1 PSAP (Public Safety Answering Point) and ensure that an alternative 9-1-1 site is established and lines are maintained in compliance with rules, policies, and regulation of the State of California 9-1-1 Program, should the Center’s 9-1-1 system fail.

F.		The geographic file of DISTRICT’S response areas needed for CAD will be jointly maintained by the County and DISTRICT.

G.		Update CLETS and AWS entries during established business hours via the automated computer system in accordance to state, local, and departmental policy.

H.		Host periodic liaison meetings that include line supervisors and/or management representatives of each agency in order to decide issues of mutual interest.

I.		Ensure that the existing CAD System accurately reflects the operation of the DISTRICT’S activities.

J.		Staff a communications/dispatch/call taking console, twenty-four (24) hours a day, seven (7) days a week in order to ensure prompt and efficient communications services. The formula used on staffing a console 24 hours a day, seven days a week is based on a call volume standard of no more than 50,000 calls per year per console. The DISTRICT shares console workload with other jurisdictions for cost saving and efficiency. Should the collective call volume exceed this standard, all parties will meet and confer on additional require staffing.

K.		Provide a general business telephone number that can be used for official business of the Broadmoor Police District personnel in order to communicate directly with the designated police dispatcher.

L.		Should the DISTRICT require staffing for a pre-planned event above and beyond the aforementioned console staffing, the County will accommodate and charge the DISTRICT for said services. Costs not to exceed the overtime rate of a Supervising Communications Dispatcher will be invoiced to the DISTRICT for actual hours worked.

M.		Provide and maintain CAD equipment within the Communications Center to effect digital pager activation from the Communications Center to DISTRICT police field units.

N.		Rent alpha-numeric pagers or network access to DISTRICT at the price not to exceed $10.00 per pager, per month. The rental fee includes the use of the pagers as well as their maintenance if applicable. DISTRICT may rent as many pagers as DISTRICT deems necessary to ensure efficient notification/calls for service, and will be separately invoiced by County for pagers on a quarterly basis. DISTRICT agrees to pay for any cost increases related to pager rental/maintenance and/or network access as may from time to time occur, provided that in no event will DISTRICT pay an amount in excess of $18.00 per pager, per month. These costs are separate from the service charges identified on Page 1, Paragraph 3 “Payments”. It is agreed by the parties that future cost increases in pager rental/maintenance or network access above the current $10.00 per pager, per month, or an increase in the monthly number of total pagers rented, shall be considered to modify the maximum payment limits.
O.		Provide technical systems consultation (PSC Systems Unit personnel) should the DISTRICT desire to implement specific technology into the Dispatch Center. If the DISTRICT agrees that a mutually agreed upon project plan will be developed from project start to implementation, costs associated with the project, equipment and maintenance will be born by the DISTRICT.

P.		Provide Communications Center personnel to represent the PSC Department at meetings/training, etc at the DISTRICT’S request, provided ample notice is given such that staffing in the Dispatch Center is maintained.


III.	RESPONSIBILITIES OF DISTRICT. In addition to making payments in accord with paragraph three of the Agreement, DISTRICT will:

A.		At its own facility, provide personnel to answer and coordinate incoming business and other non-emergency calls;
1.			DISTRICT will provide a recording for its business telephone lines which will inform callers that emergency calls should be directed to 9-1-1 and non-emergency, business calls should be made on the following business day.

B.		Require its officers to respond to the DISTRICT’S Police station upon request of the County Communications Center to reference original case files and other hard copy documents for purposes of vehicle release, CLETS updates and other case-related incidents.

C.		Insure that its officers learn and comply with established procedures with regard to the communications operation, regardless of whether an official written document of said procedure exists or its simply an understood practice.

D.		Procure and pay invoiced pager rental/maintenance or network access fees not to exceed a maximum of $18.00 (per pager), per month. The DISTRICT will rent as many pagers as they feel necessary to endure efficient notification/calls for service.

E.		PSC Management and Supervisory staff shall enjoy a direct line of communication with designated DISTRICT’S Patrol Commander and supervisory personnel in matters of radio traffic manner and procedures, intra-personal relationships and communications procedure matters.

F.		Maintain all necessary telephone lines for digital/computer communications between the County and the DISTRICT.

G.		DISTRICT’S Police Department shall ensure that the radio equipment is operating in an acceptable manner that is free from static, squelch and interference.

H.		Provide County a minimum of (30) days notice of simple operational changes that affect its response and require automation into the County CAD. Moderate to complex operational changes will require communication between PSC and Police District representatives in order to affect efficient/accurate change within a timeline to be mutually agreed upon.