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Discovering Your Authentic Leadership

Think of your life as a  serving as a source of honest feedback when        spending time with their families and close
house. Can you knock     they need it most.                                 friends, authentic leaders get physical exer-
down the walls between                                                      cise, engage in spiritual practices, do commu-
the rooms and be the     Integrating Your Life by Staying                   nity service, and return to the places where
same person in each of   Grounded                                           they grew up. All are essential to their effec-
them?                                                                       tiveness as leaders, enabling them to sustain
                         Integrating their lives is one of the greatest     their authenticity.
                         challenges leaders face. To lead a balanced life,
                         you need to bring together all of its constitu-    Empowering People to Lead
                         ent elements—work, family, community, and
                         friends—so that you can be the same person in      Now that we have discussed the process of dis-
                         each environment. Think of your life as a          covering your authentic leadership, let’s look
                         house, with a bedroom for your personal life, a    at how authentic leaders empower people in
                         study for your professional life, a family room    their organizations to achieve superior long-
                         for your family, and a living room to share        term results, which is the bottom line for all
                         with your friends. Can you knock down the          leaders.
                         walls between these rooms and be the same
                         person in each of them?                               Authentic leaders recognize that leadership
                                                                            is not about their success or about getting loyal
                            As John Donahoe, president of eBay Market-      subordinates to follow them. They know the
                         places and former worldwide managing direc-        key to a successful organization is having em-
                         tor of Bain, stressed, being authentic means       powered leaders at all levels, including those
                         maintaining a sense of self no matter where        who have no direct reports. They not only in-
                         you are. He warned, “The world can shape you       spire those around them, they empower those
                         if you let it. To have a sense of yourself as you  individuals to step up and lead.
                         live, you must make conscious choices. Some-
                         times the choices are really hard, and you            A reputation for building relationships and
                         make a lot of mistakes.”                           empowering people was instrumental in chair-
                                                                            man and CEO Anne Mulcahy’s stunning turn-
                            Authentic leaders have a steady and confi-       around of Xerox. When Mulcahy was asked to
                         dent presence. They do not show up as one          take the company’s reins from her failed prede-
                         person one day and another person the next.        cessor, Xerox had $18 billion in debt, and all
                         Integration takes discipline, particularly during  credit lines were exhausted. With the share
                         stressful times when it is easy to become reac-    price in free fall, morale was at an all-time low.
                         tive and slip back into bad habits. Donahoe        To make matters worse, the SEC was investi-
                         feels strongly that integrating his life has en-   gating the company’s revenue recognition
                         abled him to become a more effective leader.       practices.
                         “There is no nirvana,” he said. “The struggle is
                         constant, as the trade-offs don’t get any easier      Mulcahy’s appointment came as a surprise
                         as you get older.” But for authentic leaders,      to everyone—including Mulcahy herself. A
                         personal and professional lives are not a zero-    Xerox veteran, she had worked in field sales
                         sum game. As Donahoe said, “I have no doubt        and on the corporate staff for 25 years, but not
                         today that my children have made me a far          in finance, R&D, or manufacturing. How could
                         more effective leader in the workplace. Having     Mulcahy cope with this crisis when she had
                         a strong personal life has made the difference.”   had no financial experience? She brought to
                                                                            the CEO role the relationships she had built
                            Leading is high-stress work. There is no way    over 25 years, an impeccable understanding of
                         to avoid stress when you are responsible for       the organization, and, above all, her credibility
                         people, organizations, outcomes, and manag-        as an authentic leader. She bled for Xerox, and
                         ing the constant uncertainties of the environ-     everyone knew it. Because of that, they were
                         ment. The higher you go, the greater your          willing to go the extra mile for her.
                         freedom to control your destiny but also the
                         higher the degree of stress. The question is          After her appointment, Mulcahy met per-
                         not whether you can avoid stress but how you       sonally with the company’s top 100 executives
                         can control it to maintain your own sense of       to ask them if they would stay with the com-
                         equilibrium.                                       pany despite the challenges ahead. “I knew
                                                                            there were people who weren’t supportive of
                            Authentic leaders are constantly aware of       me,” she said. “So I confronted a couple of
                         the importance of staying grounded. Besides        them and said, ‘This is about the company.’”

harvard business review • hbr.org • february 2007                                                                     page 7
                                                  Purchased by Ken Hampian (kchampian@charter.net) on March 15, 2013
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