Page 166 - CPAAC_Fall2015

Knowledge about change

 Understanding the dynamics of change and stability.
 Understanding the planning of change.

Knowledge about oneself

 Understanding the way in which personal attributes influence how a person chooses and
fulfills his or her roles.

 Knowing the difference between facilitative and authoritative ways of fulfilling that
person’s roles.

 Understanding how values influence a manager’s perceptions, including problems worthy
of effort, appropriate solutions, and standards of evaluation.

Skills and Talents

Political and policy skills and talents

 Bringing the right people together for problem-solving purposes and then fostering a
climate that promotes trusting relationships, loyalty, and commitment.

 Articulating unspoken values and perspectives.
 Helping to identify and state problems in ways that facilitate decision making, learning,

and change.
 Being able to identify partnership opportunities.
 Resolving and managing conflict.
 Being able to articulate and translate political, administrative, and community

perspectives.
 Being able to educate others about the way government works.

Administrative skills and talents

 Developing cooperation and collaboration among departments and governmental units.
 Connecting the work of the governing body with that of the professional staff.
 Recognizing and promoting opportunities for adopting best practices.
 Influencing people effectively toward organizational goal achievement.

Skills and talents related to values education

 Communicating and serving as a model for the value of public service.
 Expressing the values that provide a foundation for public service.
 Encouraging the development of organizational values consistent with those of the

community.
 Challenging community values when they are narrowly defined.