SOS: Supervisors' Online Support

ESS Academy Workshop Materials

• Program Outline

• Coaching

  • Slides
  • Who's got the Monkey?
  • Leading by Example
  • Managing for Engagement
  • Meeting Agenda
  • Planning 1-1 Meeting Exercise
  • Questions a Coaching Supervisor might ask
  • Mentoring by giving a challenging assignment
  • Steps of Successful Delegation
  • Levels of Delegation
  • Weekly Status Template
  • Status Report Template
  • Planning the 10 steps for Successful Delegation
  • Coaching Program Guidelines
  • Profile of Employees
  • Interviewing the Boss
  • Overcoming the Toughest Common Coaching Challenges

• Goal Setting

  • Slides
  • Goal setting worksheet
  • Weak Goal Exercise
  • SMART Goals Examples
  • Goal Action Plan Template
  • DCSS Action Plan
  • Sample goals for common functions
  • Goal Setting Follow-Up
  • Smart Goal and Action Plan Template
  • Goal Setting QRC

• Value Added Feedback

  • Slides
  • Value-Added Feedback Worksheets & Case Studies
  • Value-Added Feedback Checklist
  • Feedback Learning & Action Log

• Performance Evaluations

  • Slides
  • Postion Expectiations
  • MA Class Spec
  • ER Analyst Goals
  • ER Analyst Expectations
  • Exec Secretary Expectations
  • Position Expectations
  • Vague vs Specific
  • Reviewer Instructions
  • Employee Instructions
  • Sample Pre-Eval Memo
  • Sample Performance Improvement Plan
  • Performance Improvement Plan
  • ER Contacts
  • Well Written Evaluation
  • Helpful Tips/Common Problems

• Binder Inserts

  • Course Listings/Descriptions
  • ELR App & SOS Website Flyer
  • Competency Grid
  • Matrix
  • Onboarding
  • SLA Quick Guide